1. What materials are your jewelry made of? Will it fade or cause allergies?
Nathaniel All products are made of high-quality metals and natural gemstones, pearls or environmentally friendly resins. We strictly control the plating and craftsmanship, and most styles will not fade under normal wear. Customers who are allergic to metals, please give priority to products marked as “anti-allergic materials”.
2. How do I choose the size of the ring/bracelet?
We provide a detailed size reference guide on the product page, including a ring inner diameter comparison table and bracelet length recommendations. If you are not sure about the size, it is recommended to use a tape measure or contact online customer service to help choose the size.
3. Can jewelry touch water? Can it be worn every day?
Try to avoid jewelry from prolonged contact with water, sweat, perfume and cleaning products to extend its service life. Although some stainless steel materials are highly waterproof, in order to maintain the gloss, it is recommended to take off the jewelry in occasions such as bathing, swimming, and exercise.
4. Does the product support engraving or customization?
For the time being, our website products do not support personalization. Sorry, please contact customer service for more customization solutions.
5. What should I do if the color/details of the jewelry I received are different from the photos?
All our products are taken in real life, and we strive to restore the color. Due to different screen settings of different devices, there may be slight color differences. If the actual product is significantly different from your expectations, you can apply for a return or exchange within 7 days (keep the product unworn and intact in packaging).
6. How to clean and maintain jewelry?
- Clean gently with a soft, lint-free cloth
- Avoid using alcohol or strong acid cleaners
- When not wearing, please put it in a jewelry bag or dry storage box to avoid moisture or oxidation
- Wipe regularly to maintain the luster, and silver jewelry can be treated with silver cloth to slightly oxidize
7. Does the product come with a box or gift bag?
Yes, all products come with Nathaniel’s exclusive brand packaging, suitable for gift giving.
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